# Troubleshooting

## Connecting

**The sign-in page loops, or says the address is not allowed.** The assistant's return address is not on Dyme's approved list. Claude, ChatGPT and Meta Muse are approved. For another assistant, email hello@dyme.earth with its callback address.

**Muse says the provider rejected the registration.** The connector was saved without `/api/mcp`. Create it again with the full address, `https://mcp.dyme.earth/api/mcp`.

**Asked to sign in again.** A connection lasts 90 days from sign-in. After that, connect again.

## Cards

**No cards, only text.** The assistant does not draw MCP Apps cards. Claude and ChatGPT do; other assistants get text and a link to a page with the same cards.

**Cards show "There was a problem displaying content" in Claude.** The connector was added with a changed address, such as one with `?` after it. Remove it and add `https://mcp.dyme.earth/api/mcp` exactly.

**A new tool or card does not appear in ChatGPT.** ChatGPT keeps a copy of an app's tool list. Remove the app and add it again.

## Results

**A hotel I know Dyme sells does not appear.** Ask for it by name ("the Hoxton Holborn"). A search shows the hotels nearest the place named; a named hotel is looked up directly.

**The price at checkout differs from the card.** Dyme prices the choice again at checkout and shows the new price before payment. Flight fares in particular can change within minutes.

**"Too many requests in a short time."** The traveller's allowance is spent. It refills within 10 minutes. See [Limits and errors](https://dyme.earth/ai/docs/limits).

## Help

Email hello@dyme.earth, or call 1-218-GET-DYME (1-218-438-3963).

HTML version: https://dyme.earth/ai/docs/troubleshooting