FAQ
Frequently Asked Questions (FAQ)
About Dyme
Dyme is a platform that provides eco-friendly travel solutions. We help businesses and individuals reduce their carbon footprint while saving money on travel. Our services focus on making sustainable travel easy, affordable, and impactful.
With our platform, you can book business or personal travel while automatically compensating for carbon emissions. We invest in clean energy projects like solar power, ensuring every trip contributes to a healthier planet. Dyme also offers tools to track emissions, making it easier for companies to meet their sustainability goals.
At Dyme, we believe in combining climate action with convenience (read more here), helping travelers make greener choices without sacrificing comfort.
Dyme Earth simplifies eco-friendly travel with a user-friendly platform. Here’s how it works:
- Book Travel: Use Dyme’s platform to book flights, hotels, and other travel services.
- Compensate Emissions: Each trip automatically compensates for its carbon emissions by supporting clean energy projects like solar power.
- Track Impact: Monitor the environmental impact of your travel and see how your bookings contribute to sustainability goals.
Dyme Earth makes it easy to travel responsibly while supporting clean energy initiatives. Enjoy convenient travel options and make a positive difference with every booking.
Dyme offers eco-friendly travel solutions to help businesses and individuals lower their carbon footprint. Our platform provides a range of products and services designed to make sustainable travel easy and rewarding:
- Business Travel Solutions: Dyme Earth works with companies to manage business travel while reducing carbon emissions. We invest in clean energy projects like solar power, helping businesses meet sustainability goals. Our platform makes it simple to track, reduce, and offset emissions.
- Carbon Emission Compensation: Travelers automatically compensate their carbon emissions with every booking. Each trip booked through Dyme creates a positive environmental impact.
Focusing on cost savings and climate benefits, Dyme Earth helps businesses and individuals make eco-friendly travel choices without compromising comfort or convenience.
You can contact Dyme Earth customer support by sending us an email at hello@dyme.earth.
Dyme is a platform that offers discounted travel bookings, including flights, hotels, and car rentals, to help users save up to 35% on their travel expenses. In addition to providing great deals, every hotel stay includes a one to five times reduction in the emissions of the stay – at no extra cost.
To get started with Dyme Travel, visit the Dyme Travel section on our website, enter your travel destination and dates into the search bar, and browse the available options. You can create an account to save your preferences and earn discounts on your bookings.
Dyme Travel customer support
You can contact Dyme Travel customer support via email at hello@dyme.earth, and our team will assist you with any inquiries or issues.
If you encounter an issue with your booking, contact our customer support team immediately by sending an email to hello@dyme.earth. Provide detailed information about the issue, and we will work to resolve it as quickly as possible.
Gift Cards
Dyme Gift Cards offer an easy way to give an eco-friendly gift. Recipients can use them to book travel through Dyme’s platform (using the Dyme Giftya). Each trip helps compensate for carbon emissions by supporting clean energy projects. You can also choose from over 600 brands like Amazon, Starbucks, and Lyft. Profits from these sales go directly to support clean energy initiatives.
Dyme Gift Cards come in various amounts and can be used for flights, hotels, and more. They provide the perfect balance of travel flexibility and sustainability, making them an excellent gift for anyone aiming to lower their environmental impact.
Dyme Gift Cards are simple to use. You purchase a card for travel or select from over 600 popular brands like Amazon and Starbucks. Once you buy a Dyme Gift Card, the recipient receives it via email or text. They can then redeem it on Dyme’s platform to book travel or make purchases.
When used for travel, the card helps compensate for the trip’s emissions by supporting clean energy projects. For other brands, the profits from the sale go towards clean energy initiatives. Dyme Gift Cards are a great way to give while making a positive environmental impact.
We accept major credit cards, debit cards, and digital payment options for purchasing Dyme Gift Cards. Choose your preferred payment method during the checkout process.
Use Dyme Gift Cards on our platform to book flights, hotels, and other travel services. You can also redeem them for purchases from over 600 brands like Amazon, Starbucks, and Lyft. Each gift card helps support clean energy projects, making it easy to travel and shop sustainably.
No, you cannot reload Dyme Gift Cards. Each gift card has a set amount upon purchase. If you need more funds, simply purchase new gift cards as needed.
When you buy a Dyme Gift Card, the merchant pays us a small commission for every card sold. We support clean energy projects by directing a portion of our profits to fund these initiatives. When you use or purchase Dyme Gift Cards, you contribute to projects that invest in sustainable energy sources, like solar and wind power.
These projects help reduce greenhouse gas emissions and promote environmental sustainability. By choosing Dyme Gift Cards, you make a positive impact on the planet while enjoying flexible travel and shopping options.
Yes, you can purchase Dyme Gift Cards in bulk for your business. They make excellent rewards and incentives for employees, clients, or partners. Bulk purchases offer flexible options for different amounts and can be customized to fit your needs.
Using Dyme Gift Cards as rewards provides several benefits:
- Boost Employee Morale: Offer a thoughtful and eco-friendly reward that aligns with sustainability goals.
- Enhance Client Relations: Show appreciation with a gift that also supports clean energy projects.
- Flexible Use: Recipients can use the cards for travel, shopping, and more from over 600 brands.
- Support Sustainability: Each gift card purchase helps fund clean energy initiatives.
Dyme Gift Cards offer a practical and impactful way to recognize and reward, all while contributing to a greener planet. To order gift cards in bulk, contact us at hello@dyme.earth
Climate Impact
Dyme supports solar energy projects. Here’s how these projects help lower reliance on fossil fuels:
- Reduction in Fossil Fuel Use: Solar energy replaces traditional energy sources like coal and natural gas. Solar panels convert sunlight into electricity, which directly displaces the need for fossil fuel-based power generation.
- Significant Emission Reductions: Solar power systems produce no greenhouse gases during operation. By generating clean energy, they prevent the emission of about 0.5 to 1 pound of CO2 per kilowatt-hour, compared to fossil fuels.
- Efficiency and Scalability: Solar technology is rapidly advancing, with improvements in efficiency and reductions in costs. This makes solar power increasingly competitive with fossil fuels, accelerating the transition to cleaner energy sources.
- Long-Term Impact: Solar projects provide a sustainable source of energy for 25-30 years or more, continuously displacing fossil fuel use and contributing to a significant long-term reduction in carbon emissions.
By investing in solar energy, Dyme helps drive the transition away from fossil fuels, supporting a cleaner and more sustainable future.
Solar energy projects help reduce carbon emissions in several ways:
- Displacing Fossil Fuels: Solar panels generate electricity from sunlight, replacing the need for power from fossil fuels like coal and natural gas. This reduces the amount of carbon dioxide (CO2) and other pollutants released into the atmosphere.
- Almost Zero Emissions During Operation: Solar power systems produce almost no greenhouse gases while generating electricity. Unlike fossil fuel power plants, solar panels don’t emit CO2 or other pollutants during operation.
- Reducing Overall Carbon Footprint: By investing in and using solar energy, we lower the overall demand for fossil fuels, leading to a decrease in carbon emissions associated with energy production.
- Long-Term Benefits: Solar projects continue to provide clean energy for 25-30 years or more. This sustained reduction in fossil fuel use translates to a significant and lasting decrease in carbon emissions over time.
By supporting solar energy projects, Dyme contributes to a cleaner environment and helps combat climate change by reducing carbon emissions.
Dyme supports renewable energy projects instead of carbon offsets because we want a direct, lasting impact on the environment. Here’s why:
- Direct Emission Reductions: Investing in renewable energy, like solar and wind, directly cuts greenhouse gas emissions. These projects replace fossil fuels with clean energy.
- Long-Term Benefits: Renewable energy projects offer continuous environmental benefits. They help build a sustainable future, unlike carbon offsets, which address emissions after the fact.
- Transparency: Supporting clean energy projects lets us track and measure their impact. This is more transparent than offsets, where the benefits can be harder to verify.
- Local and Global Impact: Renewable energy projects create jobs and boost local economies while also helping meet global climate goals.
By focusing on renewable energy, Dyme ensures that your travel choices support meaningful, long-term environmental benefits. Read more about our approach on our Impact Pages.
Dyme has a standard framework that we use to calculate the emissions from each trip that we then compensate. Our framework is based on industry leading standards and we are more conservative (ie we would rather over-estimate than under-estimate) the emissions from each trip.
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For car rentals
Our Framework: The emissions of car rentals are 26 lb of CO2 per day multiplied by the number of days of the rental.
According to the Department of Transportation, Americans drive an average of 39.7 miles daily. Our research found that the emission per mile of a gas car in the US is 0.62-0.68 lbs depending on the car consumption, so we rounded to 0.65 lb per mile.
Driving 39.7 miles per day with an average of 0.65 lb per mile gives us 25.81 lb per day, which we rounded up to 26 lb per day of emissions in a car.
Since we don’t receive the exact car that you rented (hence, we don’t know the mileage range) or the number of miles that you end up driving during the rental, we use the above standards when we compensate for emissions from car rentals.Â
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For hotels
Our Framework: The emissions of hotels are 71 lb of CO2 per night per room multiplied by the number of nights.
Hotel emissions depend on the hotel category (from 2 to 5 stars) and the carbon intensity of the energy grid of a given location. Most clients are based in North America, so we use the carbon intensity average of North America as our base case region.Â
By using the Hotel Footprint calculator and selecting some of the largest cities in the region, we got to an average of 20 lb (2 stars) to 71 lb (5 stars) in emissions per room per night. To be conservative, given that business trip bookings might be made in superior hotels, we use the highest emissions – 71 lb of CO2 per room per night.
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For flights
The emissions of flights are calculated by multiplying carbon emissions per passenger per mile multiplied by the distance traveled. It is divided into regular and premium tickets as follows:
Our Framework:
Regular ticket: 0.612 lb per passenger per mile multiplied by the distance traveled (Economy and Economy+)
Premium ticket: 1.53 lb per passenger per mile multiplied by the distance traveled (Business and First Class)
We follow the methodology from the Department for Energy Security and Net Zero of the UK government, a similar methodology to the Travel Impact Model (TIM) from Google, with the key differences being:
- TIM considers aircraft speed, which we do not;
- TIM considers the specific plane model, while we use an average from multiple models.
Our estimates tend to be more conservative as emissions per trip are slightly higher than the TIM. Using this study, we calculate emissions of regular tickets (Economy and Economy+) ranging from 0.35 to 0.612 lb per passenger per mile, while premium tickets range from 0.52 to 1.53 lb.
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How we calculate the carbon compensation for a trip?
Each $1 booked at Dyme compensates for up to 1 lb of CO2 emissions.
For each airline, hotel, or car rental booked at Dyme, we receive a commission. We use our profits to invest in clean energy projects, and we calculate how much CO2 emissions these projects avoid.
To do the math, we take into consideration:
- The energy capacity of the project;
- The sun incidence of the location (for solar projects);
- The perfect tilt of the solar panels to maximize energy efficiency;
- The total cost to build and maintain the solar project;
- The emissions of the energy matrix in the location.
Dyme partners with multiple solar developers worldwide, with projects in the US, Africa, Asia, and more, to diversify the portfolio and maximize the carbon compensation for every dollar invested.
Carbon reductions
Dyme Travel calculates the carbon emissions of a hotel stay based on industry standards and average energy usage data for accommodations. This calculation helps us determine the amount of clean energy credits needed to offset your stay.
When you book travel through Dyme, we’re paid a commission. We use the profits from those commissions to support clean energy projects such as solar and wind power initiatives. We aim to offset between one and five times the emissions from your stay.
Destinations and Services
Dyme Travel offers a wide range of destinations across the globe, from popular tourist hotspots to hidden gems. You can find options for leisure travel, business trips, and everything in between.
Dyme Travel provides services for booking flights, hotels, and car rentals. Our platform ensures you get the best deals and a seamless booking experience for all your travel needs.
Hotels
To search for flights, login to your Dyme app and click on “Save on Travel”. You need to login to search for travel as we have negotiated special rates for only our members. Once you are on the Dyme travel platform, click on hotels,, enter your destination, travel dates, and the number of guests on our hotel search page. You can also filter your results by amenities, star rating, price, and more to find the perfect stay.
Yes, you can book a hotel room for someone else. Simply enter the guest’s name and contact information in the required fields during the booking process. Provide the correct details to avoid any issues at check-in.
After completing your booking, you’ll receive a confirmation email with all your booking details, including the hotel address, check-in instructions, and a booking reference number. You can also view your booking status in the “Bookings” section of the travel platform.
We accept various payment methods, including major credit and debit cards, bitcoin, and other secure online payment options. Some hotels may also allow you to pay at the property, depending on the hotel’s policy.
Yes, you can cancel or change your hotel booking, but this depends on the hotel’s cancellation policy. Some bookings may be non-refundable or have strict cancellation terms, so review these details before finalizing your booking. Cancellation fees may apply. If you are within a hotel’s cancellation window, you will see a “Cancel” button next to your booking. Or reach out to Dyme at hello@dyme.earth, and we’d be happy to help.
Check-in and check-out times vary by hotel, but standard check-in is usually around 3:00 PM, and check-out is around 11:00 AM. If you need early check-in or late check-out, please contact the hotel directly; additional fees may apply.
Yes, unlike other travel platforms, the price we show you is the final price. Many travel platforms show a low nightly rate, but then add numerous extras just when you are checking out. If you’re price shopping, be sure to compare the final price at checkout with our prices. The only one thing we don’t include are resort fees, which if applicable, are payable directly to the hotel at check-in.
Yes, during the booking process, you can request a specific room type, such as a room with a view, a non-smoking room, or a room on a certain floor. However, these requests are subject to availability and cannot be guaranteed.
If you plan to arrive late, inform the hotel directly to ensure they hold your reservation. Most hotels have a 24-hour front desk, but it’s always best to confirm.
You can add guests or request an additional bed during the booking process, which may incur additional charges. Some hotels may restrict the number of guests per room, so check the hotel’s policy for details.
Policies regarding children vary by hotel. Some hotels allow children to stay for free when using existing bedding, while others may charge for extra beds or cribs. This information is usually available in the hotel’s policy section during the booking process.
You can find detailed information about a hotel’s amenities on the hotel’s listing page on Dyme Travel. This includes details on facilities such as Wi-Fi, parking, swimming pools, fitness centers, and whether breakfast is included.
Many factors contribute to calculating hotel emissions—you can read more about that in our Impact Pages. Dyme uses a standard emissions rate (for each region and hotel star rating) to calculate what we have to compensate for. We then ensure we support enough renewable energy projects to compensate for that emission. We don’t use cheap offsets or charge you extra for that.
If you find a hotel price on a public site that is cheaper at checkout than Dyme, let us know and we’ll do our best to match it. Just email the price you find to hello@dyme.earth and we’ll get back to you in a day to confirm whether we can match the price. And remember to use the final price at checkout of public sites, as some sites add extra fees just before you checkout.
Yes, you can return the car to a different location, but this may incur a one-way fee. The fee amount varies depending on the distance between locations and the rental company’s policies.
Trip Management
You can view and manage your bookings by logging into your Dyme Travel account and navigating to the “Bookings” section. Here, you can see your upcoming trips, make changes, or cancel reservations if needed.
The cancellation policy for your booking will depend on the terms set by the airline, hotel, or car rental company. Please review the specific cancellation policies provided during the booking process and in your booking confirmation email.
Account and Membership
Yes, you need to have an account to use Dyme. Our specially discounted rates are available only to members.
To create an account, click on the “Sign Up” button on our website and follow the registration steps. If you need to reset your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it via email.
Booking Process
Booking a trip on Dyme is simple. Enter your destination and travel dates into the search bar, review the available options, and select your preferred flight, hotel, or car rental. Follow the prompts to complete your booking securely on our platform.
Dyme Travel accepts a variety of payment methods, including major credit cards, debit cards, and digital payment options. You can choose your preferred payment method during the checkout process.
Car Rentals
To search for flights, login to your Dyme app and click on “Save on Travel”. You need to login to search for travel as we have negotiated special rates for only our members. Once you are on the Dyme travel platform, click on “Cars”, enter your pick-up location, drop-off location (if different), and rental dates on our car rental search page. You can also filter by car type, rental company, and additional options like unlimited mileage.
You’ll need a valid driver’s license, a credit card in your name, and sometimes a second form of identification like a passport or utility bill. International renters may need an International Driving Permit (IDP) in addition to their home country license.
Most car rental companies require a credit card in the driver’s name for the deposit. Some companies may allow a debit card, but this often requires additional documentation and may have more restrictions.
Yes, most rental companies require drivers to be at least 25 years old. Drivers aged 21-24 may rent a car but will likely incur a young driver surcharge. Some car types, like luxury vehicles, may have higher age requirements.
Yes, you can add additional drivers during the booking process or at the rental counter. The additional driver must meet the same requirements as the primary driver. There may be a fee for adding extra drivers.
The most common fuel policy is “full-to-full,” where you pick up the car with a full tank of gas and must return it with a full tank. Other options may include pre-purchase fuel or a “full-to-empty” policy, but these often come with higher costs. EVs may have similar policies for returning the vehicle charged.
Yes, you can return the car to a different location, but this may incur a one-way fee. The fee amount varies depending on the distance between locations and the rental company’s policies.
In the event of an accident, first ensure everyone’s safety, then contact the local authorities and the rental company immediately. You’ll need to fill out an accident report and may be responsible for a deductible depending on your insurance coverage.
Many rentals come with unlimited mileage, but some may have restrictions, especially for luxury or specialty vehicles. Be sure to check the mileage policy during booking to avoid additional fees.
The person renting the car must be the primary driver and present the required documents. You can pay for the rental, but the driver’s name must match the name on the credit card used for the deposit.
Basic insurance is often included in the rental price, but you may want to purchase additional coverage like Collision Damage Waiver (CDW) or Liability Insurance. Your personal auto insurance or credit card may also provide coverage, so check with your provider.
You can modify or cancel your booking through the “Bookings” section on Dyme Travel. Cancellations are subject to the rental company’s policy, and fees may apply, especially for last-minute changes.
We obviously recommend you rent an EV! But if you don’t, read on. One of the biggest variables in car rentals is the number of miles driven. Since we can’t tell how many miles you drove, we use a national average as our benchmark and compensate emissions for a standard sized vehicle rented for a standard emissions profile. You can read more about our methodology on our Impact Page. As with all Dyme Travel products, we don’t use cheap offsets or charge extra for compensating for your emissions.
Flights
To search for flights, login to your Dyme app and click on “Save on Travel”. You need to login to search for travel as we have negotiated special rates for only our members. Once you are on the Dyme travel platform, click on “Air Travel”, enter your departure city, destination, and travel dates on our flight search page. You can also refine your search by selecting preferences like direct flights, preferred airlines, and specific flight times.
Dyme Travel allows you to book one-way, round-trip, and multi-city flights. When you start your flight search, simply select your preferred option.
Once your booking is completed, you’ll receive a confirmation email with your booking details, including your itinerary and booking reference number. You can also view your booking status in your account’s “Bookings” section on the travel platform.
We accept several payment methods, including major credit and debit cards, bitcoin, and other secure online payment options. Some payments require additional verification for security purposes.
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You can cancel or change your flight booking depending on the airline’s policy. You will usually have to make those changes directly with the airline that issued your ticket (and with codeshares, this could mean a different airline from the one the airline is actually flying!). Some tickets are non-refundable or have restrictions, so check the cancellation terms when booking. Cancellation fees may apply.
You can check in online through the airline’s website using the booking reference number provided in your confirmation email. Most airlines allow online check-in 24 to 48 hours before the flight.
Seat selection depends on the airline and ticket type. Some airlines allow you to choose your seat during booking, while others may require you to select a seat during check-in. Additional fees may apply for seat selection. To choose a seat, go to the airline’s website and enter the reference number.
If you miss your flight, contact the airline directly as soon as possible. Depending on the airline’s policy, they may rebook you on the next available flight, but additional charges may apply.
Additional fees may include baggage fees, seat selection fees, or other charges imposed by the airline. Be sure to review these potential costs during the booking process.
To find the best deals, book your flights in advance, be flexible with your travel dates, and use our fare comparison tool. Signing up for our newsletter can also alert you to special promotions and discounts.
If you require special assistance, such as wheelchair services or dietary accommodations, please contact the airline directly after booking.
Yes, if you have a frequent flyer account with the airline, you can add your membership number on the airline’s website using the confirmation code you received from Dyme.
Many factors go into calculating the emissions of a flight – you can read more about that in our impact pages. Dyme uses a standard emissions rate (per mile flown and per class of travel) to calculate what we have to compensate for. We then ensure we support enough renewable energy projects to compensate for that emission. We don’t use cheap offsets or charge you extra for that.
Airlines vary the price of flights often—in fact, with dynamic pricing, even by the minute. You could very likely find prices cheaper elsewhere but do check the terms and conditions, as that may lead to different prices. Also, many platforms will show a low headline price but then add a lot of extras, leading to a higher price at checkout. Dyme will always show you the final price with no extra “gotchas”.
Unfortunately at this stage, you need to book each part of your travel independently. Stay tuned and we’ll let you know when we add the ability to package travel.
Special Offers and Discounts
Yes, Dyme Travel frequently offers promotions and special deals. Visit our website or sign up for our newsletter to stay updated on the latest offers and maximize your savings.
We don’t accept coupons and discount codes just yet, but that functionality will soon be added. In the meantime, rest assured that the rates you see are amongst the lowest available.Â
Travel Insurance
Dyme does not directly offer travel insurance, but we recommend purchasing travel insurance through a trusted provider to protect your trip against unforeseen events. Check with your booking confirmation or contact customer support for recommendations.
You can purchase travel insurance through a third-party provider. Look for options that cover trip cancellations, medical emergencies, and other travel-related issues. Ensure you read and understand the terms and coverage before purchasing.
Need Help?
Email us for more questions.
hello@dyme.earth