Gift Card FAQ

The Cheesecake Factory Gift Card FAQ

Answers to the most common questions about The Cheesecake Factorygift cards — how to use one, check a balance, expiry and fees, refunds, and where they're accepted.

The Cheesecake FactoryUpdated June 6, 202612 questions answered

Using your gift card

Yes. Tell your server before they process payment and they can apply multiple cards to one bill. Online at thecheesecakefactory.com you can typically stack cards at checkout as well.

The card is accepted at any Cheesecake Factory restaurant across the United States and Puerto Rico, covering dine-in, to-go, curbside, and online orders at thecheesecakefactory.com. It cannot be used on third-party delivery platforms such as DoorDash, Uber Eats, or Grubhub. How to use your Cheesecake Factory card

E-gift cards purchased through Dyme are active and ready to use when delivered by email. Physical cards bought at retail stores are activated at the register when you check out. No further steps are needed.

Through Dyme, cards are available in amounts from $25 to $200. The brand's own site and retail stores sell cards ranging from $10 to $500 in whole-dollar increments. Seasonal bonus-card promotions (e.g., get a $15 eCard with a $50 purchase) are offered periodically.

Balance, reloads & expiry

Cheesecake Factory gift cards do not expire and carry no dormancy or maintenance fees. The balance stays on the card indefinitely until you use it.

Enter the card number and PIN at the Cheesecake Factory balance page (thecheesecakefactory.cashstar.com/recipient-experience/balance/) or call 1-888-891-2429. Your server can also check the balance tableside. Check your Cheesecake Factory balance

Physical Cheesecake Factory gift cards can be reloaded at any restaurant location. E-gift cards purchased digitally are not reloadable; simply buy a new card when the balance is used up.

Refunds, lost cards & acceptance

Gift cards are non-refundable once purchased. Unused balances can be re-gifted or spent at any Cheesecake Factory location. Secondary marketplaces like Raise and CardCash will buy unwanted cards at a percentage of face value.

Cheesecake Factory's standard terms state that lost or stolen cards are not replaced. Contact customer service at 1-888-891-2429 immediately with your original receipt or order confirmation; in some cases they may be able to assist, but replacement is not guaranteed. Treat the card like cash.

No. Although The Cheesecake Factory Inc. operates North Italia, Grand Lux Cafe, Flower Child, and Blanco, the gift card is specific to The Cheesecake Factory brand and cannot be used at those sister concepts.

Buying & corporate

Yes. The corporate gift-card program offers volume pricing, custom packaging, and consolidated invoicing for employee rewards and client gifting. Contact the corporate team through thecheesecakefactory.com or call the number on the gift cards page.

You can buy Cheesecake Factory gift cards at face value on Dyme, earning 1 Mile per dollar (and up to 5 Miles per dollar during special offers). Cards are also sold at Costco, Sam's Club, grocery stores, and online retailers, though those channels do not include Miles. Cheesecake Factory gift card buying guide

Earn while you spend

Shop The Cheesecake Factory gift cards on Dyme

Buy at face value, send instantly, and earn 1 Mile for every dollar toward travel at over 2 million hotels and 600 airline partners, and 5 per dollar during special offers. Every purchase helps fund clean energy.

Shop The Cheesecake Factory gift cards →
The Cheesecake Factory
Shop The Cheesecake Factory gift cards on DymeFace value · Instant · 1 Mile / dollar (5 on special)
Buy now ▸