Privacy Policy

Dyme Privacy Statement

Last updated October 6, 2024

Introducing the Privacy Statement

This privacy statement (“Privacy Statement”) explains how Dyme Digital, Inc. (“Dyme” or “we”) collects and processes information from members and users of the website, software applications, and other online services we provide which includes, but is not limited to Dyme Travel and Dyme Rewards (collectively, the “Services”).

To the extent that Dyme has links to other websites (like retailers), please note that we do not own, operate, or control them, and they have their own controlling privacy policies that you should review.

1. WHAT DATA DO WE COLLECT

Personal Identifiers.

In order to provide our Services, we collect information that you share directly with us when you use the Services.

During the account registration process we may collect your name, email address, IP address, your device’s unique ID (where available), member password and other registration information. We may also collect information needed to complete your purchases, such as your billing address.

We may also collect any other information you provide when you communicate with Dyme through email or other means.

Payment Information.

We may collect your payment information when you purchase gift cards through Dyme Rewards or purchase travel such as hotel bookings, car rentals or activities or other products or services from Dyme. We may save your payment information to your Dyme account in order to allow you to check out easier. In those cases, you will be asked to input a payment option (i.e., a debit or credit card), as well as information needed to complete those purchases (such as your billing address). In those instances, your payment information is securely stored with our payment processor, Stripe or payment processors used by our third party partners such as Runa (for gift cards) and Xeni (for travel). 

Commercial Information.

We collect information about your purchases on retail sites when using Dyme to help us provide discounts, coupons and cashback on those sites.

Internet or Network Activity.

We collect this information to provide Dyme members with a better way to shop online and to help us develop, improve, and market our Services. This may include data such as:

• the type of device you’re using
• operating system
• browser type
• event stamp
• error logs
• information about the retail site that lets us know which coupons and promos to find for you
• information about pricing and availability of items
• name of the retailer
• page views

To understand how you engage with our Services, we use common digital tools that allow us to see if you opened an email we sent, visited a link in those emails, or generally interacted with Dyme  as a result of our marketing efforts.

Shopping and Usage Data.

On retail sites, Dyme collects the name of the retailer, page views, and in some cases, product information that allows us to track price changes and update our product catalog. We may also collect information regarding your purchases on a retail site when you click on a Dyme website page that has an affiliate link (for example, the transaction value, and the fact that an order was completed or returned) for purposes including internal analytics, commission collection, and managing Rewards. The information enables us to improve our products and gives us insights about pricing, and availability of retail items. We may also use this information to understand your shopping history, merchant and shopping preferences to provide you with a more tailored, relevant experience or show sponsored product offers that may interest you when you use the Services.

We may infer information about you such as your preferences and shopping behavior, based on your interactions with our Services.

Sensitive Personal Data.

We may disclose your sensitive personal information as appropriate to carry out legitimate business activities to the extent allowed by applicable law, but we do not sell or share your sensitive personal data.

Aggregate and Anonymized Data.

We may also use the information we collect in aggregate or otherwise anonymized form. This lets us look at interactions with our site and products generally and does not identify you or any specific person. We use this general data for research, development, marketing, analytics, and to enhance the shopping experience.

2. WHERE DO WE OBTAIN YOUR DATA

We may obtain the above categories of personal information from you, including from your interactions with us and use of the Service; third parties, including service providers, retailers, and operating systems

3. HOW WE DISCLOSE YOUR DATA

We do not sell personal information to third parties.

4. HOW YOUR DATA IS PROCESSED

We process your personal information in a variety of ways in order to provide the Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To deliver and facilitate delivery of Services to the user. We may process your information to provide you with the requested Service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested Service.

To send administrative information to you. We may process your information to send you details about our products and Services, changes to our terms and policies, and other similar information.

To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “What are your privacy rights?” below).

To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

5. WHEN AND WITH WHOM DO WE SHARE YOUR DATA 

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information on a confidential basis in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API) and Google Analytics. To find out more about Google’s Privacy Policy, please refer to https://policies.google.com/privacy

Affiliates. We may share your information on a confidential basis with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners. We may share your information on a confidential basis with our business partners who may offer you certain products, services, or promotions.

6. STANCE ON THIRD-PARTY WEB SITES

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us, and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

7. USE OF COOKIES OR OTHER THIRD PARTY TRACKING SERVICES 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

8. HOW LONG DATA IS KEPT 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy and the Terms of Service, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we determine, at our sole discretion, that the maintenance of your personal information is no longer necessary for the provision of the Services, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. KEEPING YOUR INFORMATION SAFE 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. COLLECTING INFORMATION FROM MINORS 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@dyme.earth.

11. YOUR OPT OUT RIGHTS 

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can contact us at privacy@dyme.earth.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

If you have questions or comments about your privacy rights, you may email us at privacy@dyme.earth.

12. CONTROLS FOR DO NOT TRACK 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

13. SPECIFIC RIGHTS FOR CALIFORNIA RESIDENTS

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

California Consumer Protection Act (“CCPA”) Privacy Notice

The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of “personal information,” as defined by the CCPA, do we collect?

The CCPA broadly defines “Personal Information” as any information that directly or indirectly identifies, describes, relates to, is reasonably capable of being associated with, or can reasonably link a particular consumer or household.

Over the past twelve (12) months, our direct and indirect collection of Personal Information has fallen into the following categories, although we may not gather, use, or share every specific piece of Personal Information from every consumer:

Identifiers: Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers;

Customer Account Records: Name, signature, address, telephone number, bank account number, credit or debit card number, other financial information;

Commercial Information: Records of personal property, products or services purchased, obtained, transacted, or considered, or other purchasing or consuming histories or tendencies;

Customer Contact Information: Records of chats conversations, call logs, request queries, and email communications;

Internet and Network Activity Information: Browsing history, search history, cookies, and information regarding a consumer’s interaction with an Internet website, application, or advertisement;

Geolocation and Household data; and

Referral Information

We may also collect other personal information outside of these categories instances where you interact with us in person, online, or by phone or mail in the context of (a) receiving help through our customer support channels (b) participation in customer surveys or contests; and (c) facilitation in the delivery of our Services and to respond to your inquiries.

Will your information be shared with anyone else

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” your personal information.

Dyme has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. In the future, Dyme will not sell personal information  belonging to website visitors, users, and other consumers.

Deletion of data requests

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know: (a) whether we collect and use your personal information; (b) the categories of personal information that we collect; (c) the purposes for which the collected personal information is used; whether we sell your personal information to third parties; (d) the categories of personal information that we sold or disclosed for a business purpose; (e) the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and (f) the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re- identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights: We will not discriminate against you if you exercise your privacy rights. 

Verification process: Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

You may object to the processing of your personal information.

You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at privacy@dyme.earth.

14. PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

15. CONTACT US 

If you have questions or comments about this notice, you may email us at privacy@dyme.earth or by post to:

Dyme Digital Inc., #593, 1401 Lavaca Street, Austin, TX 78701

16. HOW YOU CAN REVIEW, DELETE OR UPDATE DATA COLLECTED ABOUT YOU 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email: privacy@dyme.earth. We endeavor to respond to requests within forty-five (45) days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

17. DISCLAIMER 

The Services provided by Dyme are standalone services. For more information, refer to our Terms of Service.

Dyme may, at our discretion, cancel, terminate, or modify the Service at any time and without notice. Fraud or illegal activity may void participation, retroactively reverse participation, and may subject you to legal action. You may cancel the Service at any time.

Logos are the trademarks of their owners and do not imply endorsement of Dyme Digital Inc.