Using your gift card
Yes. If an experience costs more than one card's value, you can apply multiple gift card codes at checkout and pay any remaining balance with a credit card.
Go to virginexperiencegifts.com, pick an experience from the catalog, and apply the gift card code at checkout. The balance covers the price; any shortfall can be paid by card, and any surplus typically stays on the gift card for a future booking.
$10 to $500 through virginexperiencegifts.com, and $25 to $200 through Dyme.
Balance, reloads & expiry
No. The value on a Virgin Experience Gifts eGift Card or Experience Voucher never expires. Individual booked experiences have their own validity window set by the activity partner, but the gift card value itself does not lapse.
Log in to your Virgin Experience Gifts account on virginexperiencegifts.com where your remaining credit is shown, or contact customer service at 1-866-525-6839.
Refunds, lost cards & acceptance
Yes, within 14 days of the original purchase date if the card has not been redeemed for an experience. Refunds go to the original purchaser via the original payment method. Once an experience is booked, no refund is available, though un-booked experiences can be exchanged for a different activity at any time free of charge. Contact info@virgingifts.com with your order number.
Contact Virgin Experience Gifts immediately at info@virgingifts.com. They can assist with lost or stolen eGift Cards; have your order number ready to verify the purchase.
Buying & corporate
Yes. Virgin Experience Gifts runs a corporate program for employee rewards, client gifts, and incentives, with bulk ordering and dedicated account support.
Directly at virginexperiencegifts.com, and on Dyme at face value, where you earn 1 Dyme Mile per dollar (5 Miles per dollar during special offers). See the Virgin Experience gift card buying guide.