Gift Card FAQ

Xsolla Gift Card FAQ

Answers to the most common questions about Xsollagift cards — how to use one, check a balance, expiry and fees, refunds, and where they're accepted.

XsollaUpdated June 6, 20269 questions answered
Up to $200 in vouchersGift-card bonus · travel vouchers + Miles
Buy a gift cardAny brand, any amount, at face value.
Earn up to $200 in travel vouchers+ 1 Dyme Mile per dollar spent.
Book your hotelRedeem the voucher toward any stay on Dyme.

Redeem each voucher toward a hotel booking on Dyme — minimum spend applies (from $250). Valid 3 months · one per booking.

Full terms
Travel voucher earned per gift-card purchase, alongside 1 Dyme Mile per dollar:
Spend $100→ $25 voucherredeem on a $250+ stay
Spend $250→ $75 voucherredeem on a $750+ stay
Spend $500→ $200 voucherredeem on a $2,000+ stay
Vouchers are issued within 5 working days and valid 3 months from issue. One voucher per booking. No cash value, non-transferable, and cannot be converted to Miles. Miles are earned and shown separately.

Using your gift card

Go to x.la/gold, enter the code, and the value is added to your Xsolla Gold balance. From there, spend it at any Xsolla-powered game store at checkout by selecting the Xsolla Gold payment option.

Xsolla Gold balances from multiple codes pool in the same Xsolla account, so you can accumulate credit from several cards before spending.

$10 to $100 in set increments through Dyme. Other amounts may be available through Xsolla directly or partner stores.

Balance, reloads & expiry

No. Xsolla Gold codes do not expire and carry no fees. The balance stays available until the recipient spends it in a supported store.

The remaining balance shows in the supported store account once the code is redeemed. Before redemption, the full face value is available. You can also check at balance.clutch.com/xsolla.

Refunds, lost cards & acceptance

Games, downloadable content, virtual currency, battle passes, and subscriptions across developer storefronts and game titles that run their commerce on Xsolla. It is not limited to one game — it spends across any Xsolla-powered store.

All Xsolla Gold sales are final. Refunds are not available except where required by applicable law. If your card has a verifiable balance of $15 or less, you may contact xsolla@giftcardhelp.com to request a state-law refund where eligible.

Xsolla is not responsible for lost, stolen, or misused gift card codes. Lost or stolen codes will not be replaced. Treat the code like cash and do not share it publicly.

Buying & corporate

Buy through Dyme at face value, earning 1 Mile per dollar (5 per dollar during special offers). See the Xsolla gift card buying guide for more details.

Earn while you spend

Shop Xsolla gift cards on Dyme

Buy at face value, send instantly, and earn 1 Mile for every dollar toward travel at over 2 million hotels and 600 airline partners, and 5 per dollar during special offers. Every purchase helps fund clean energy.

Shop Xsolla gift cards →
Xsolla
Shop Xsolla gift cards on DymeFace value · Instant · 1 Mile / dollar (5 on special)
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