Gift Card FAQ

Grubhub Gift Card FAQ

Answers to the most common questions about Grubhubgift cards — how to use one, check a balance, expiry and fees, refunds, and where they're accepted.

GrubhubUpdated June 6, 202610 questions answered

Using your gift card

Yes. Load several gift cards to a single account and the balances pool together. Orders draw from the gift card balance first, then charge the saved payment method on file for any remainder.

On US takeout and delivery orders placed through grubhub.com or the Grubhub app on iPhone and Android. The balance covers food, delivery fees, service fees, and tip. Grubhub and Seamless share the same platform, so the balance is available on both. How to use your Grubhub card

No separate activation is required. Add the code to your Grubhub account under the Payment section and it is immediately ready to use on your next order.

Through Dyme, $5 to $500 in custom amounts. Grubhub.com also offers $5 to $500. Physical cards on retail racks are typically $15, $25, $50, and $100.

Balance, reloads & expiry

No. Grubhub gift card balances do not expire and carry no activation or dormancy fees. Once the code is loaded into your Grubhub account, the credit stays in your wallet until it's spent.

After adding the code to your account, the balance shows in the Payment section of the Grubhub app and at checkout. To look up a card before redeeming it, visit grubhub.cashstar.com/account/check-balance/ with the card number and PIN. Check your Grubhub balance

No. Grubhub gift cards are not reloadable. When the balance is spent, you simply add a new gift card code to your account.

Refunds, lost cards & acceptance

Grubhub and CashStar are not responsible for lost or stolen gift cards. If you suspect the card has been copied or stolen, contact Grubhub customer support at 1-877-585-1085 immediately. With proof of purchase, Grubhub may be able to assist, but replacement is not guaranteed by the standard terms. Treat gift card codes like cash.

No. Grubhub gift cards are redeemable only on Grubhub and Seamless orders. They are not accepted on DoorDash, Uber Eats, or any other delivery platform.

Buying & corporate

Yes. The Grubhub Corporate program handles bulk gift cards, employee meal credits, and managed team ordering with invoicing and dedicated support. Contact the corporate team directly to set up an account.

Earn while you spend

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