Gift Card FAQ

Schlotzky's Gift Card FAQ

Answers to the most common questions about Schlotzky'sgift cards — how to use one, check a balance, expiry and fees, refunds, and where they're accepted.

Schlotzky'sUpdated June 6, 202610 questions answered
Up to $200 in vouchersGift-card bonus · travel vouchers + Miles
Buy a gift cardAny brand, any amount, at face value.
Earn up to $200 in travel vouchers+ 1 Dyme Mile per dollar spent.
Book your hotelRedeem the voucher toward any stay on Dyme.

Redeem each voucher toward a hotel booking on Dyme — minimum spend applies (from $250). Valid 3 months · one per booking.

Full terms
Travel voucher earned per gift-card purchase, alongside 1 Dyme Mile per dollar:
Spend $100→ $25 voucherredeem on a $250+ stay
Spend $250→ $75 voucherredeem on a $750+ stay
Spend $500→ $200 voucherredeem on a $2,000+ stay
Vouchers are issued within 5 working days and valid 3 months from issue. One voucher per booking. No cash value, non-transferable, and cannot be converted to Miles. Miles are earned and shown separately.

Using your gift card

Yes. Hand each card to the cashier or enter each number at checkout. There is no published cap on how many you can combine.

At all seven participating GoTo Foods brands: Schlotzsky's, Auntie Anne's, Cinnabon, Carvel, Jamba, McAlister's Deli, and Moe's Southwest Grill, across more than 3,800 U.S. locations. See how to use your Schlotzsky's card

No. Digital gift cards are ready to use immediately after delivery; physical cards are activated at the point of sale.

Through Dyme, $25 to $200. Directly through the GoTo Foods gift-card site, $5 to $200 and other whole-dollar amounts in restaurant.

Balance, reloads & expiry

No. They never expire and carry no dormancy or service fees.

Enter the card number and PIN on the Schlotzsky's or GoTo Foods gift-card balance page at schlotzskys.cashstar.com, or ask a cashier to look it up. Check your Schlotzsky's balance

No. GoTo Foods gift cards are not reloadable. Purchase a new card to add more value.

Refunds, lost cards & acceptance

No. GoTo Foods gift cards are non-refundable except where required by law. If your state requires cash back for balances below the statutory minimum, call 678-799-7415.

GoTo Foods policy states that cards will not be replaced if lost, stolen, or used without authorization. However, if you have proof of purchase with the original card number, contact customer service at 678-799-7415; they may be able to cancel the original and issue a replacement card for the remaining balance.

Buying & corporate

On Dyme at face value, earning 1 Dyme Mile per dollar (5 per dollar during special offers). Also at schlotzskys.com or at any GoTo Foods brand location. See our Schlotzsky's gift card buying guide.

Earn while you spend

Shop Schlotzky's gift cards on Dyme

Buy at face value, send instantly, and earn 1 Mile for every dollar toward travel at over 2 million hotels and 600 airline partners, and 5 per dollar during special offers. Every purchase helps fund clean energy.

Shop Schlotzky's gift cards →
Schlotzky's
Shop Schlotzky's gift cards on DymeFace value · Instant · 1 Mile / dollar (5 on special)
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