How to use your Southwest Airlines gift card
Spend a Southwest Airlines gift card the same way as any other payment. Pick the channel that fits and follow the steps. Want to buy one instead? See our Southwest Airlines gift card buying guide.
- Add what you want to your bag at southwest.com.
- At checkout, choose Gift Card as your payment method.
- Enter the card number and PIN, then apply it to the order.
- Open the Southwest Airlines app and go to Wallet or Account.
- Add your gift card with the card number and PIN.
- Select it as your payment at checkout.
- Call 1-800-435-9792 to place a phone or mail order.
- Give the card number and PIN to apply it to your order.
What you'll need
Each method asks for the same two things off the card:
Combining payment and partial balances
- More than one card: apply multiple Southwest Airlines gift cards to a single order at checkout.
- Gift card plus another payment: apply the gift card first, then cover the rest with a credit or debit card.
- Partial balances: whatever you don't spend stays on the card for your next order.
If a card won't redeem
- Declined or zero balance. Check the balance first to confirm there are funds and the card is active.
- Not activated yet. A brand-new card can take a few hours to activate after purchase.
- Wrong PIN. Re-enter the number and PIN without spaces, exactly as printed or shown in the e-gift email.
- Bought secondhand. Resale balances aren't guaranteed. Open a claim with the marketplace, not with Southwest Airlines.
Frequently asked questions
Add items to your bag at southwest.com, choose Gift Card at checkout, then enter the card number and PIN to apply it to your order.
Southwest Airlines gift cards are redeemed online or in the app, not at a physical register.
Yes. You can apply more than one Southwest Airlines gift card to a single order at checkout.
Yes. Apply the gift card first, then cover the rest of the total with a credit or debit card.
Any unused balance stays on the Southwest Airlines gift card for next time. Cards aren't reloadable, so when one reaches zero you can buy another on Dyme at face value.
First check the balance to confirm there are funds and the card is active. Re-enter the number and PIN without spaces. A brand-new card can take a few hours to activate.
See the full Southwest Airlines gift card FAQ for expiry, refunds, lost cards, and more.