How to check your Crate & Barrel gift card balance
Every method returns the same balance in real time. The online checker is fastest and works for physical and e-gift cards alike. New to Crate & Barrel cards? See our Crate & Barrel gift card buying guide.
- Go to the Crate & Barrel gift card balance page.
- Enter your card number and the access PIN.
- Select Check Balance. Your current balance shows on screen.
- Call the number above and choose the gift card option.
- Enter your card number and PIN on the keypad when prompted.
- The automated line reads back your current balance.
- Take the card to any Crate & Barrel location.
- Ask an associate to check the balance at the register.
- You can spend the balance in the same visit.
What you'll need
Every method asks for two things off the card:
If the balance looks wrong
- Reads $0 or "card not found." Re-enter the number without spaces and confirm the PIN. A brand-new card can take a few hours to activate.
- Lower than expected. A pending order can hold part of the balance, and recent returns take a few days to post back.
- Bought secondhand. Resale balances aren't guaranteed by Crate & Barrel. Open a claim with the marketplace, not with Crate & Barrel.
Using your remaining balance
Spend a partial balance the same way you'd spend the full card, across as many visits as you like:
- In store: hand over the card or show the e-gift barcode on your phone.
- Online: enter the number and PIN at checkout on crateandbarrel.com.
Balances don't expire and carry no fees. Cards aren't reloadable, so when one reaches zero, the simplest move is a new card. For every way to spend it, see how to use your Crate & Barrel gift card.
Frequently asked questions
On a physical Crate & Barrel card, both are printed on the back, with the PIN under a scratch-off panel. On an e-gift, they're listed in the delivery email.
Yes. An e-gift uses the same card number and PIN as a physical card. Enter them on the Crate & Barrel balance page or read them to the automated line at 877.477.4567.
Re-enter the number without spaces and confirm the PIN. A new card can take a few hours to activate. If it still reads $0, call 877.477.4567 with your proof of purchase.
Crate & Barrel gift cards don't expire. Under U.S. law, gift card funds stay valid for at least five years, and most major brands charge no dormancy fees, so a leftover balance keeps its value.
Most Crate & Barrel gift cards aren't reloadable. Once a card reaches zero, you can get a new Crate & Barrel e-gift on Dyme at face value and earn Dyme Miles on the purchase.
Redeemable in-store and online at Crate & Barrel, CB2, and Crate & Kids across the US — and by phone. You can use a partial balance the same way you'd use the full card.
See the full Crate & Barrel gift card FAQ for expiry, refunds, lost cards, and more.