Gift Card FAQ

Crate & Barrel Gift Card FAQ

Answers to the most common questions about Crate & Barrelgift cards — how to use one, check a balance, expiry and fees, refunds, and where they're accepted.

Crate & BarrelUpdated June 6, 202612 questions answered

Using your gift card

No. Only one gift card can be applied per transaction online. In-store, ask an associate to run multiple cards sequentially at the register.

In-store and online at Crate & Barrel, CB2, and Crate & Kids across the US, and by phone at 877.477.4567. The card does not work at international Crate & Barrel locations. How to use your Crate & Barrel card

No activation is required beyond entering the card number and PIN at checkout. Physical cards have a scratch-off PIN on the back; e-gift cards display both the number and PIN in the delivery email.

Through Dyme, Crate & Barrel e-gift cards are available from $10 to $500.

Balance, reloads & expiry

No. Crate & Barrel gift cards have no expiration date and no fees. Any unused balance remains on the card indefinitely.

Visit crateandbarrel.com/gift-cards or call 877.477.4567. You will need the card number and PIN printed on the back (or in the email for an e-gift card). Check your Crate & Barrel balance

No. Crate & Barrel gift cards cannot be reloaded once the balance is spent. Purchase a new card when needed.

Refunds, lost cards & acceptance

Contact Crate & Barrel customer service at 800.606.6458 immediately. Per their terms, lost, stolen, or damaged gift cards are generally not replaceable and Crate & Barrel is not responsible for unauthorized use. Save your card number and proof of purchase to give yourself the best chance of recovery.

No. Funds on Crate & Barrel gift cards cannot be redeemed for cash, except where required by law. Returns on merchandise purchased with a gift card are refunded back to the gift card.

Yes. Crate & Barrel gift cards work across the full family: Crate & Barrel, CB2, and Crate & Kids in the US, both in-store and online.

Buying & corporate

Yes. Crate & Barrel offers corporate gift card programs for businesses and events. Visit crateandbarrel.com or call 877.477.4567 for corporate purchasing options.

Buy any Crate & Barrel e-gift card on Dyme at full face value and earn 1 Dyme Mile per dollar, or 5 Miles per dollar during special promotions. Crate & Barrel gift card buying guide

Earn while you spend

Shop Crate & Barrel gift cards on Dyme

Buy at face value, send instantly, and earn 1 Mile for every dollar toward travel at over 2 million hotels and 600 airline partners, and 5 per dollar during special offers. Every purchase helps fund clean energy.

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