How to check your Pottery Barn gift card balance
Every method returns the same balance in real time. The online checker is fastest and works for physical and e-gift cards alike. New to Pottery Barn cards? See our Pottery Barn gift card buying guide.
- Go to the Pottery Barn gift card balance page.
- Enter your card number and the access PIN.
- Select Check Balance. Your current balance shows on screen.
- Take the card to any Pottery Barn location.
- Ask an associate to check the balance at the register.
- You can spend the balance in the same visit.
What you'll need
Every method asks for two things off the card:
If the balance looks wrong
- Reads $0 or "card not found." Re-enter the number without spaces and confirm the PIN. A brand-new card can take a few hours to activate.
- Lower than expected. A pending order can hold part of the balance, and recent returns take a few days to post back.
- Bought secondhand. Resale balances aren't guaranteed by Pottery Barn. Open a claim with the marketplace, not with Pottery Barn.
Using your remaining balance
Spend a partial balance the same way you'd spend the full card, across as many visits as you like:
- In store: hand over the card or show the e-gift barcode on your phone.
- Online: enter the number and PIN at checkout on potterybarn.com.
Balances don't expire and carry no fees. Cards aren't reloadable, so when one reaches zero, the simplest move is a new card. For every way to spend it, see how to use your Pottery Barn gift card.
Frequently asked questions
On a physical Pottery Barn card, both are printed on the back, with the PIN under a scratch-off panel. On an e-gift, they're listed in the delivery email.
Yes. An e-gift uses the same card number and PIN as a physical card. Enter them on the Pottery Barn balance page.
Re-enter the number without spaces and confirm the PIN. A new card can take a few hours to activate. If it still reads $0, contact Pottery Barn with your proof of purchase.
Pottery Barn gift cards don't expire. Under U.S. law, gift card funds stay valid for at least five years, and most major brands charge no dormancy fees, so a leftover balance keeps its value.
Most Pottery Barn gift cards aren't reloadable. Once a card reaches zero, you can get a new Pottery Barn e-gift on Dyme at face value and earn Dyme Miles on the purchase.
Redeemable in-store and online across Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Williams Sonoma in the US. You can use a partial balance the same way you'd use the full card.
See the full Pottery Barn gift card FAQ for expiry, refunds, lost cards, and more.