How to use your Pottery Barn gift card
Spend a Pottery Barn gift card the same way as any other payment. Pick the channel that fits and follow the steps. Want to buy one instead? See our Pottery Barn gift card buying guide.
- Add what you want to your bag at potterybarn.com.
- At checkout, choose Gift Card as your payment method.
- Enter the card number and PIN, then apply it to the order.
- Bring the physical card, or open the e-gift barcode or wallet pass on your phone.
- Hand it to the cashier or scan it at checkout.
- Any leftover balance stays on the card for next time.
What you'll need
Each method asks for the same two things off the card:
Combining payment and partial balances
- Partial balances: whatever you don't spend stays on the card for your next order.
If a card won't redeem
- Declined or zero balance. Check the balance first to confirm there are funds and the card is active.
- Not activated yet. A brand-new card can take a few hours to activate after purchase.
- Wrong PIN. Re-enter the number and PIN without spaces, exactly as printed or shown in the e-gift email.
- Bought secondhand. Resale balances aren't guaranteed. Open a claim with the marketplace, not with Pottery Barn.
Where it's accepted
Redeemable in-store and online across Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Williams Sonoma in the US.
Frequently asked questions
Add items to your bag at potterybarn.com, choose Gift Card at checkout, then enter the card number and PIN to apply it to your order.
Yes. Bring the physical card or show the e-gift barcode or wallet pass at the register, and the cashier applies it to your purchase.
Pottery Barn usually applies one gift card per order. Use a card down to zero before starting the next, and check the payment step at checkout for the current limit.
If your order costs more than the card's balance, checkout asks for a second payment method to cover the difference.
Any unused balance stays on the Pottery Barn gift card for next time. Cards aren't reloadable, so when one reaches zero you can buy another on Dyme at face value.
First check the balance to confirm there are funds and the card is active. Re-enter the number and PIN without spaces. A brand-new card can take a few hours to activate.
See the full Pottery Barn gift card FAQ for expiry, refunds, lost cards, and more.