Using your gift card
Yes, both online and in store. Apply as many cards as you need toward a single purchase and pay any remaining balance with a credit or debit card.
In any US Pottery Barn store and at potterybarn.com, plus all Williams-Sonoma family brands: Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Williams Sonoma -- in stores, online, and by phone. See how to use your Pottery Barn card
On Dyme, $25 to $200. Pottery Barn's own site offers physical and e-gift cards in whole-dollar amounts from $25 to $1,000.
Balance, reloads & expiry
No. Pottery Barn gift cards never expire and carry no dormancy or service fees. The full purchased value stays on the card until redeemed.
Enter the card number and PIN at the Pottery Barn gift-card balance page. Any associate at a US Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, or Williams Sonoma store can also check it at the register. Check your Pottery Barn balance
Refunds, lost cards & acceptance
Physical cards are treated like cash -- Pottery Barn cannot replace them. For digital eGift cards that still have remaining value, contact CashStar at 1-866-853-4741: they can cancel the original and reissue a new card for the balance if you have the confirmation email as proof of purchase.
Yes. Pottery Barn gift cards draw from one balance honored at all Williams-Sonoma Inc. brands: Pottery Barn Kids, PBteen, West Elm, Mark and Graham, Rejuvenation, and Williams Sonoma -- in US stores, online, and by phone.
Buying & corporate
Yes, through the Williams-Sonoma Inc. corporate gift-card program. Volume pricing, custom denominations, and invoiced billing are available for employee and client gifting across the family of brands.
Buy on Dyme at face value and earn 1 Mile per dollar -- 5 Miles per dollar during special offers. Miles post within 3 business days. Pottery Barn gift card buying guide