Gift Card FAQ

Gap Gift Card FAQ

Answers to the most common questions about Gapgift cards — how to use one, check a balance, expiry and fees, refunds, and where they're accepted.

GapUpdated June 6, 202611 questions answered

Using your gift card

Yes, both in store and online. Gap does not publish a cap on how many cards you can apply to a single transaction.

Across the full Gap Inc. family: Gap, Gap Factory, Banana Republic, Banana Republic Factory, Old Navy, and Athleta, in store and on each brand's website. Use is restricted to the United States, Puerto Rico, and Canada. How to use your Gap card

Physical cards are activated at the register when purchased. E-gift cards are active on delivery. No additional step is needed before use.

$25 to $200 through Dyme. Gap.com and in-store registers offer $5 to $500 in whole-dollar increments. Retail racks at Target, Walgreens, and grocery stores carry $25 to $100 cards.

Balance, reloads & expiry

No. Gap gift cards do not carry an expiration date and no dormancy or service fees are deducted from the balance.

Enter the card number and PIN on the Gap gift card balance page at gap.com/customer-service/buying-a-gift-card. You can also call 1-866-472-2139. Check your Gap balance

Refunds, lost cards & acceptance

No. Gap gift cards are non-refundable once purchased. They can be re-gifted, applied to a purchase across any Gap Inc. brand, or spent online or in store.

Call 1-866-472-2139 immediately to report the card. Gap will issue a replacement only for the dollar value remaining on the card at the time of the report, and only with your original receipt as proof of purchase. Without a receipt, no replacement is issued.

Yes. Gap Inc. gift cards are honored across all four brands: Gap, Old Navy, Banana Republic, and Athleta, in store and on each brand's website. The same card balance works everywhere across the family.

Buying & corporate

Yes. Gap Inc. runs a corporate and bulk gift card program with volume pricing and custom denominations across all four brands. Contact the Gap Inc. corporate gift card team through gap.com.

Gap cards are sold at gap.com, Old Navy, and Gap registers, and at Target, Walgreens, and some grocery gift card racks. Buying through Dyme earns 1 Mile per dollar at face value (5 per dollar during special offers). See the Gap gift card buying guide.

Earn while you spend

Shop Gap gift cards on Dyme

Buy at face value, send instantly, and earn 1 Mile for every dollar toward travel at over 2 million hotels and 600 airline partners, and 5 per dollar during special offers. Every purchase helps fund clean energy.

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Shop Gap gift cards on DymeFace value · Instant · 1 Mile / dollar (5 on special)
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